Returns & Refund Policy

At Elafur, each piece is carefully inspected and packaged before it is shipped. We want you to receive exactly what you ordered and in perfect condition.

Returns and refunds are accepted only in the following circumstances:

  • The product received is significantly different from the product shown in the listing images.

  • The product arrives broken or damaged.

1. Return Time Limit

Any issue must be reported to us within 24 hours of delivery.

Requests made after 24 hours of delivery will not be eligible for a return or refund.

2. How to Report an Issue

If your order arrives broken, damaged, or significantly different from what was shown, please contact us within 24 hours of delivery.

To process your request, please provide:

  • Your Order ID

  • Clear photos of the product

  • Clear photos of the packaging, if the product arrived damaged

  • A brief description of the issue

You can contact us at admin@elafur.com or WhatsApp us at 0309 4486698.

Please do not ship the product back without contacting us first. We will guide you through the return process after reviewing your request.

3. Returns & Refunds

Once your claim has been reviewed and approved by our team, we will provide instructions for returning the product, if required.

If the return is approved because the product arrived broken or is significantly different from what was shown, Elafur will cover the applicable return shipping costs.

After the returned item is received and inspected, an approved refund will be processed through the applicable payment method.

4. No Other Returns or Refunds

Returns or refunds are not accepted for any other reason, including but not limited to:

  • Change of mind

  • Personal preference

  • Color preference

  • Size or fit preference

  • No longer wanting the product

  • Ordering the wrong product

  • Minor differences that do not materially affect the product shown

Because our pieces are handcrafted, slight variations in bead placement, texture, or finishing may naturally occur. These minor variations are part of the handmade character of each Elafur piece and are not considered defects or grounds for a return.

Need Assistance?

For any questions regarding your order or our return policy, please contact us at admin@elafur.com or WhatsApp us at 0309 4486698.